VISITOR TERMS AND CONDITIONS
1.1 These Visitor Terms and Conditions (“Terms”) govern the relationship between
Happy Group B.V., having its registered office at Bronckhorststraat 32-3, 1071WS,
Amsterdam (“Happy Group “) as event organizer and producer (hereafter referred to as: “Events”) and
consumers (I) purchasing products and services via the Happy Group websites and webshops, and (II)
visiting our Events wherever the location of such Event may be (“Visitors”).
1.2 Happy Group can be contacted by email at email@example.com Happy Group is registered at the
Chamber of Commerce in Amsterdam under registration number 76727300.
1.3 These Terms are made available on www.happyfeelings.eu . They will be sent to anyone on request
free of charge. This request can be submitted by e-mail at firstname.lastname@example.org
2.1 To attend our Events Visitors need a valid ticket, which can be purchased at our
websites and webshops. Tickets for Events may only be purchased and used by
Visitors with a minimum age of 18 years. A valid ticket provides one time access to
the Event. Re-entering the Event location requires a new valid ticket.
2.2 Happy Group B.V. has the right to deny Event access to Visitors (or remove Visitors from the
(a) Who cannot demonstrate that they have a minimum age of 18 years, unless
the website of the respective Event indicates otherwise;
(b) Who do not comply with the house rules set by Happy Group in relation to an
Event, for instance in relation to alcohol and drug usage or possession, for which the burden of proof
lies with the Visitor;
(c) If Happy Group deems necessary to protect the rights and interests of other
Visitors, Happy Group or third parties, for instance following complaints.
2.3 Attending an Event (including travelling to an Event using transport services to and
from the Event, including if transportation is offered by Happy Group) is at the Visitor’s
2.4 Tokens, chips or other payment methods used during an Event are valid for that
Event only without any reimbursement during or after the Event.
2.5 Happy Group is entitled to make images and/or sound recordings during Events, which
can include recordings of Visitors. Happy Group is allowed to edit, disclose, multiply and
live-stream these recordings or exploit them otherwise.
2.7 Without the prior written consent of Happy Group, Visitors are not allowed to make image
and/or sound recordings during the Event, including photographs, films, reproductions
of and/or copies of parts of the program, posters and other printed matter.
3. U SE OF THIRD PARTY SERVICE PROVIDERS
3.1 Happy Group uses third party product or service providers in relation to Events, including:
(a) Transportation providers, such as tour operators that provide transport to
(b) Product or service providers at Event locations, such as locker service
providers or stand operators;
(c) Third party payment providers, such as in relation to purchasing Event tickets; and
(d) Accommodation providers, such as in relation to certain Events.
3.2 Visitors enter into direct relationships with such third parties for which Happy Group
accepts no liability.
4.1 Happy Group makes reasonable efforts to ensure the price as indicated on the website is
correct. During the purchase process and before acceptance of the offer Happy Group will
communicate to Visitors:
(a) The total price including delivery costs and the VAT, subject to any changes to
the rate of VAT;
(b) The available methods and costs for delivery;
(c) Any supplementary costs, in case the Visitor has expressly opted for a type of
delivery other than the least expensive type of standard delivery.
4.2 In case the rate of VAT changes, the new price will apply directly from the day the
legislative change has become effective.
4.3 Online payment services are provided by third party payment providers who will
inform Visitors in advance of acceptable payment methods, for instance credit card,
IDEAL or bank transfer. Acceptable payment methods depend per third party
4.4 Visitors have only completed the purchase and entered into an agreement with
Happy Group when:
(a) the instructions on the website have been followed and all of the required
information has been provided;
(b) the offer, including these Terms, and the payment obligations have been
(c) the third party payment provider has successfully received the required
payment in full from the Visitor; and
(d) the completed purchase is confirmed to Visitors by email.
5. D ELIVERY
After providing the Visitor with a confirmation of the purchase Happy Group will deliver the
product(s) or service to the Visitor within a maximum of 30 days using the standard
delivery method, unless agreed otherwise.
6.1 Happy Group makes reasonable efforts to:
(a) deliver products and services in conformity with the description on the website
and the quality and quantity as listed in the virtual shopping cart of Visitors;
(b) ensure that sizes, colors and quantities meet the general accepted level of
conformity with the description on the website, unless agreed otherwise.
Happy Group cannot guarantee that delivered products and services will be fully
compliant with the expectations of the Visitor. All product pictures and descriptions on
the website are for illustrative purposes only.
6.2 Happy Group organizes specific programs for Events, which are described on the
website. Happy Group will undertake reasonable efforts to execute the program of the
Event according to plan and as announced. However, Happy Group is not able to
completely guarantee that the execution of the program of the Event is as described,
for example with regard to the length or quality of the performance.
6.3 Happy Group makes a reasonable effort to inform Visitors about the smoke-free character
of indoor Events. However Happy Group can’t guarantee that indoor Events are 100%
7. FORCE MAJEURE EVENTS ; EVENT CANCELLATION OR CHANGE OF E VENT DATE
7.1 In case of force majeure events, including cancellation by artists or DJ’s booked for
an Event, public interventions, withdrawn Event permits, strikes, failing devices,
natural phenomenons such as extreme weather, global health concerns or other circumstances, Happy
Group is entitled to cancel, change or amend Events, Event dates, Event locations as it deems
necessary. global health concerns etc. As long as the Event takes place, no refunds can be made.
8. LIMITATION OF LIABILITY
8.1 To the maximum permitted under Netherlands law, Happy Group excludes all liabilities in
relation to: (i) third party service providers, (ii) force majeure events, (iii) cancelled,
changed or amended Events, Event dates, Event locations, (iv) conformity of
products or services, and/or (v) denying access to Visitors of Event locations or
removing of Visitors from Event locations.
8.2 In any event, the maximum liability of Happy Group will be reimbursement of the price
paid to Happy Group in relation to an Event or a Happy Group product or service.
9. RIGHT OF WITHDRAWAL
9.1 Visitors who purchased Happy Group products, such as merchandize or other physical product,
have the right to withdraw from the purchase contract without giving any reason, for instance if
products do not meet Visitor expectations.
9.2 Visitors must communicate withdrawal to Happy Group within 14 days after receiving the
product(s) (or in the event of partial delivery, receiving the last product) by sending an
email to email@example.com . Happy Group shall provide a confirmation of withdrawal by email upon
receipt of the communication.
9.3 After Happy Group has received and confirmed the notification of withdrawal from the
Visitor by email, the product(s) have to be returned by the Visitor within 14 days. The
costs for the return are to be paid by the Visitor.
9.4 The burden of proof of exercising the right of withdrawal in a correct way and on time
is on the Visitor.
9.5 Happy Group will reimburse Happy Group products to the Visitor within 14 days after being
informed about withdrawal by email by providing:
(a) the total amount it has received from the Visitor for the purchased product(s); or
(b) a reasonable and appropriate lower amount when the value of the product is
reduced due to how the product is handled, for example in a way that would
not be allowed in a shop. Visitors are only allowed to investigate the product(s)
as far as necessary to determine whether the nature, characteristics and
functioning of the product(s) meet the expectations.
9.6 Happy Group shall reimburse the product(s) by using the payment method which has
been chosen by the Visitor during the purchase, unless agreed otherwise. If the
Visitor has expressly opted for a type of delivery other than the least expensive type
of standard delivery Happy Group will not reimburse the supplementary costs.
9.7 Visitors do not have the right to withdraw from purchase contracts regarding
(a) related to leisure activities if the contract provides for a specific date or period
of performance, such as Event tickets; or
(b) that have been fully performed if the performance has begun with the Visitor’s
prior express consent, and with the acknowledgement that the Visitor will lose the right of withdrawal
once the contract has been fully performed by Happy Group.
10. A PPLICABLE LAW AND COMPETENT COURT
10.1 The Terms shall be governed by Netherlands law, whereby the competent court of
Amsterdam shall have exclusive jurisdiction.
Happy Group has house rules to make sure that Events pass by safe and peaceful. Attending Events
means that the Visitor agrees to these house rules and acknowledges applicability of these house rules.
Visitors are required to follow these house rules and any directions during the Event by:
(a) Happy Group staff;
(b) Security staff, attendants, fire brigade, the police or any other authorized
(c) Transport and location operators.
Happy Group has the right to deny Event access to Visitors or remove Visitors from the Event
who do not comply with the house rules. Once removed, Visitors will not be allowed to reenter
Breach of the house rules may trigger Happy Group to inform police.
1. Minimum Age of 18. Visitors (assumingly) under the age of 18 will not be allowed
access to Events or will be removed from Events.
2. Zero tolerance on prohibited products, including weapons and drugs. Any
possession of prohibited products (see below) is prohibited and reason to deny Event
access or remove a Visitor from the Event. The same applies to Visitors (assumingly)
under the influence of drugs. Security staff may request Visitors for permission to
search for unlawful products. Refusal to cooperate with a search request could result
in denial of Event access or removal from the Event.
3. Zero tolerance on alcohol when accessing Event. Visitors (assumingly) under the
influence of alcohol will not be allowed access to Events or will be removed from
4. Zero tolerance on unwanted behavior. Visitors (assumingly) demonstrating the
following behavior will not be allowed access to Events or will be removed from
Events: (I) urinating or smoking outside the designated facilities or areas, (II)
putting down, hiding or keeping goods outside the designated lockers, (III) distributing
flyers, promotion material or any other (free) goods at or nearby Events, (IV) selling or
providing any product or service at Events without prior consent of Happy Group, (v) using
lockers to keep prohibited products, (VI) using a toilet cabin with multiple people, (VII)
climbing a stage, gate, fence, staging or any other object or enter any artist or staff
entrance or area which is prohibited to access for Visitors, (VIII) having (top and/or
bottom) body part(s) exposed during Events, and/or (IX) bringing damage to any item,
object, or element which is part of Events.
5. Medication requires physician’s statement. Visitors should bring a signed
physician’s statement to be allowed to bring prescribed medication on medical
grounds to the Event.
6. Payment methods valid during Event only. Tokens or chips or other payment
methods purchased during the Event are only valid during that specific Event.
7. Wear earplugs during Event. Loud music will be performed at Events. Earplugs can
be brought to or purchased at Events, which help lowering the impact on hearing.
Visitors should not stand nearby or in front of speakers from which music is played.
8. No usage of professional recordings devices. Visitors are allowed to take photos
or make recordings using the smartphone, unless used for commercial exploitation.
Using professional recording devices is not allowed. Unlawful products. The following products are
forbidden to bring to an Event or have available at an Event location: (I) (semi-) professional photo,
film, sound and/or other recording devices of any sorts, (II) glassware, plastic bottles, beverages,
foods, all kind of narcotics or drugs (even in small amounts), (III) tin, fireworks, weapons and/or
dangerous objects, including objects that may be used as a weapon or may be dangerous or annoying,
and (IV) obscene or discriminating clothing or texts on clothing, clothing clearly referencing to
a specific soccer team, motor club or criminal or strict religious organization, clothing that
covers the face, flags or similar objects. Of course, bringing an animal is forbidden as well.
Happy Group B.V.
Van Eeghenstraat 98
I hereby give notice that I withdraw from my contract of sale of the following goods / for
provision of the following service:
Name of consumer:
Address of consumer: